99.9% of problems with ordering can be attributed to customers having cookies disabled in
their browser or their security / privacy settings set too high. Some customers (especially those
using AOL browsers) may receive an error code 3005.

Cookies are used by most secure sites and shopping cart systems to keep track of order data.
Busy websites like ours can have a number of subscribers at any one time. In order to keep the contents of your shopping cart unique to you, a cookie is created which distinguishes you from the other customers who may be on the website at the same time. If cookies are turned off in your browser you cannot place an order through PayPal. PayPal may indicate an error such as: "Unexpected error: 3005. We are experiencing temporary difficulties. Please try again later."

In this case turn your cookies on, refresh the page or close the window, bring it up again, and
register . After your registration you may turn your cookies back off if you wish.

Q: How do I enable cookies?

A: To access secure websites like PayPal.com, your web browser must be configured to accept cookies. To enable cookies, follow the steps below for your specific web browser:

For Internet Explorer version 5.5 and earlier:

1. From the Tools menu, click Internet Options
2. Select the Security tab and click Custom Level
3. There will be a section labelled Cookies
4. In the section labeled 'Cookies', make sure both types are Enabled and click OK

1. Go to Start in the lower left-hand corner of your computer screen
2. Select Settings and then Control Panel
3. In the Control Panel, open the Internet Options programme
4. Click Privacy
5. Click Advanced
6. Check the "Override automatic cookie handling" check box
7. Enable 'Always allow session cookies'
8. Click OK and close the Internet Options windows
9. Log in to your account by typing https://www.paypal.com/ in the address bar of your web browser

1. Open your Internet Explorer browser
2. Click Tools located at the top of the browser and select Internet Options
3. Click Privacy located at the top of the window
4. Click Edit located near the bottom of the window
5. On the line provided, type https://www.paypal.com/ and click Allow
6. Click OK to exit all windows
7. Log in to your account at https://www.paypal.com/

1. Click Help & Settings in the top right-hand corner
2. Click Web Browsing located on the left side halfway down the page
3. A new window will appear with the heading, 'What do you want to change about your Web browsing settings?'
4. Click MSN Explorer Security Statement
5. After the paragraph headed Security Settings, click View, Configure Security Settings
6. Select Custom Level
7. Scroll down the list to Cookies
8. Click the circle next to Enable for "Allow cookies that are stored on your computer" and "Allow per-session cookies"
9. Click OK

1. Click Start in the lower left-hand corner of the computer screen
2. Select Settings, Control Panel
3. In the Control Panel, click Internet Options
4. Click Privacy
5. Click Edit
6. Type https://www.paypal.com in the address bar of your web browser
7. Click Allow (This allows cookies to be enabled for the PayPal website only)
8. Click OK and close the Internet Options window

1. Click Edit from the main menu bar
2. Select Preferences and then Advanced
3. Under Cookies, select either the "Accept All Cookies" or the "Accept only cookies that get sent back to the originating server" radio button
4. Click OK
5. Return to your web browser and click Reload (This should load the most recent versions of PayPal's web pages)

1. Click Edit from the main menu bar
2. Select Preferences and then Privacy & Security
3. Under Cookies, select Enable All Cookies or Enable Cookies based on privacy settings
4. Click OK
5. Go back to the web browser and click Reload. You should receive the most recent versions of our web pages

1. Click Edit from the main menu bar
2. Select Preferences and then Advanced
3. Under Cookies, select either 'Accept all cookies' or 'Accept only cookies that get sent back to the originating server'
4. Click OK
5. Go back to your web browser and click Reload. You should receive the most recent versions of our web pages

1. Click Explorer at the top of your screen
2. Click Preferences
3. Under Receiving Files Preferences, click Cookies
4. Next to 'When receiving cookies', select Never Ask
5. Click OK

If you are still having difficulties - please email us or call us on 0845 456 2450 for a quick response.